Refund policy

Return & Refund Policy

We want you and your pet to love every Snuggo order. If something is not right, we are here to help.

Returns
You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. To start a return, contact us through the Contact page on our website with your order number and the reason for the return. We will reply with return instructions.

Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, contact us within 30 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, and we will cover the return shipping cost if a return is needed.

Refunds
After we receive and inspect your return, or approve your claim, we will notify you. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card company may need additional time to post the refund.

Return shipping
For returns that are not due to a damaged, defective or incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Items we cannot accept back
For health and safety reasons, we cannot accept returns of opened consumable items (such as treats) or items that have been used or washed by a pet, unless they arrived defective.

Cancellations
You may cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled, but you may return it under this policy.

Contact
Questions about this policy? Reach us through the Contact page on our website.